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2018 CX Strategies: Thought Leaders Share Next Practices – The Customer Journey, Support & ROI

2018 CX Strategies: Thought Leaders Share Next Practices – The Customer Journey, Support & ROI


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Executive Next Practices Institute Forum presents:

2018 CX Strategies:

Thought Leaders Share Next Practices

The Customer Journey, Support & ROI

Wednesday, February 28
5:00pm – 8:15pm
UCI Applied Innovation 5141 California Ave Irvine, CA 92697

This event is presented by Executive Next Practices Institute and features middle and large cap enterprise leaders who will be sharing their customer experience (CX) strategies. Topics presented include how to leverage technology, accelerating the evolution of customer service to be self-service, and more.

Attendees for this event will include C-suite representatives from over 18 sectors (CEOs, CMOs, etc), top leaders from HR, Communications, CX, as well as sales directors.

What obstacles, challenges and/or blindspots will CEOs, CMOs, Marketing and Customer Experience leaders likely run into when trying to improve CX?

Middle and Large Cap Enterprises leaders share their CX (Customer Experience) strategies.

Topics Include:

How to leverage technology to create emotionally engaging experiences and increase customer loyalty.
The accelerating evolution of Customer Service to be Self Service with the help of artificial intelligence.
How customer support agents become more focused on Customer Success.
Discipline and empathy – the keys for successful customer transformation.

Who will attend: C-suite representatives from over 18 sectors, CEOs, CMOs, Top HR, Communications, CX leaders, Sales Directors

Feb. 28, 5pm-6pm Check-in and strategic connections, 6pm-8:15pm Program
UCI Applied Innovation 5141 California Ave Irvine, CA 92697

Download ENP CX Forum flyer
ENP annual members – no charge
Not a member? See the membership tab or www.enpinstitute.com/membership
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